18th Annual O2C: Customer Experience, Digitalization and AI

Topics

• RPA and AI use cases in customer facing supply chain
• Innovation within O2C worldwide
• Customer journey and customer experience best practices
• E2E O2C transformation and digitalization success stories
• Value of O2C data for better performance
• Balance between digitalization and human touch in customer service
• The quality of customer interactions
• E2E O2C integration with planning, logistics and fulfilment
• O2C function of the future
• Customer experience
• The right organisation, people and skills mix components fit for future

Who should Attend

Attendees with responsibilities in:

• Quote to Cash /Order to Invoice / O2I /Invoice to Cash / I2C / Bill to Cash / Market to Cash OtC
• Order to Cash / O2C
• Customer Facing Supply Chain Management
• Customer (Financial) Services
• Customer Services and Supply Chain
• Customer Service
• Order Fulfillment / Customer Fulfillment
• Customer Experience
• Customer Care
• Order Management
• Customer Sales
• Customer Intelligence
• Customer Administration
• Customer Service and Logistics
• Supply Chain
• Order Management
• Commercial Leads
• Sales Operations Leads
• Finance Systems & Processes (OTC)
• IT Service Delivery
• Digital Transformation
• O2C ERP Lead
• BPO (Business Process Owner/Outsourcing)
• Finance Transformation
• Finance Process Owner
• SSC / FSSC / GBS (Global Business Services)
• Finance Process Excellence/ Improvement
• Transactional Process
• RPA
• Robotics
• Automation
• AI

O2C - Order to Cash