O2C Innovation, Digitalization and Robotics 2019

O2C Innovation, Digitalization and Robotics 2019 is a conference dedicated to innovating towards superior customer experience and increasingly robotized e2e value chain.

Topics

• Moving towards the real end to end O2C process
• O2C best practices and debate on approaches to common challenges
• Improving customer experience and efficiency with chatbots and process optimisation
• How robotics process automation and AI can make impressive improvements to O2C
• Non-conventional approaches to customer facing supply chain management
• The use process mining for process optimization

Who should Attend

• Robotics/ RPA
• GBS/ SSC
• Finance Process Management
• Digital Transformation/Automation
• Global Business Services
• Finance Services
• Order to Invoice
• Order to Cash/O2C/Market to Cash
• Customer Facing Supply Chain
• Customer Services and Supply Chain
• Customer Experience
• Customer Service and Logistics
• Customer Fulfillment
• Customer Administration
• Order Management