Topics
- What your leadership style is and how to deal with conflict based on your style
- The four service standards that matter most: comprehensive responsiveness, efficiency, listening and clear communication, and empathy and conflict management
- Methods for de-escalating conversations and not getting pulled into emotional confrontations
- Techniques for managing angry or frustrated customers
Who should Attend
Managers and training leads in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.
