Out of the Box: Customer Service Training for Higher Education 2013

Topics

• What your leadership style is and how to deal with conflict based on your style
• The four service standards that matter most: comprehensive responsiveness, efficiency, listening and clear communication, and empathy and conflict management
• Methods for de-escalating conversations and not getting pulled into emotional confrontations
• Techniques for managing angry or frustrated customers

Who should Attend

Managers and training leads in enrollment management related offices (bursar, financial aid, card offices, admissions) and other student services.