Pharmaceutical Contact Centers Summit 2014

Topics

• Innovative channels of communication to provide better quality and cost effectiveness
• Pragmatic takeaways from several case studies on sourcing strategies, and ex-US contact centers
• Cutting edge technologies, and how they can improve productivity and customer satisfaction
• How other companies have demonstrated value in their center

Who should Attend

Pharmaceutical executives working in the areas of:

• Customer Service/Care
• Contact Centers
• Customer Complaints
• Customer Response Center
• Medical Affairs
• Medical Information
• Medical Communications