Powering up Utilities through Mobile and Social Media 2015 is a conference dedicated to mobile and social media solutions within the areas of customer engagement in the utilities industry.
Topics
- The necessary components of a good customer experience
- Benchmarking and best practices in social media
- How utilities are using mobile technologies
- How to navigate the changing world of internal and external communications
- What drives online customer satisfaction for residential utility customers
- Type of content to provide the public and how it should be developed
- Using customer research to drive mobile decisions and provide mobile design tips
Who should Attend
Utility staff, service and support professionals in areas such as:
- Internet services
- Customer service
- Social media content providers and social media/web risk management
- EBusiness
- Contact center management
- Usability
- Web designers and interactive group
- Corporate communications
- Business planning and information systems
- Market research strategists and analysts
- Strategic planning and performance management
