Public Sector Service Management Improvement 2017

Topics

• Design a service model for your context
• Align business priorities with IT teams
• Achieve organisational change management in (IT) SM
• Implement evaluation for continuous improvement

Who should Attend

• Heads of Service Management
• Chief Information Officers
• Heads of Service Delivery
• Heads of IT Service Management
• Heads of Service Desk/Helpdesk
• Heads of Client Service