The PX Patient Experience Excellence Congress 2019 is dedicated to transforming the healthcare experience through a smart intersection of compassion, science and technology.
Topics
- How NHS saved millions and transformed patient care through GRIFT Methodology
- Where patient-centered care is heading on a national level and what your organization needs to do to improve?
- The Minefield of Patient Experience Data
- How robots help run Singapore’s hospitals and impact on service innovation
- Step back from the front lines to re-evaluate your plan of action
- Challenges surrounding patient diversity, adapting to digital healthcare, and the sustainability of patient experience programs
- Patient Experience through Compassion, Science & Technology
Who should Attend
Attendees from industry associations, health ministries, health authorities, research institutes, public & private hospitals, accreditation body, ambulatory services, clinics (primary, secondary & tertiary), pharmaceutical, rehabilitation centers and public & private insurance providers with job titles such as:
- Chief / Director – Nursing
- Strategic Leaders – President /CEO/COO /CIO/ VP
- Directors – Health Informatics/IT
- Chief Medical Officers
- Director / Head /Manager / Officer – Quality & Safety
- Director/Head/Manager/Officer – Patient Experience / Patient Care/ Patient Relations/ Patient Service /Patient Engagement / Patient Flow
- Head/Manager – Marketing & Business Development
- Director / Head /Manager / Officer – HR & Operations
- Case Manager
