Assess customer experience by harnessing new metrics techniques and strategies in order to retain customers and attract new ones
Adopt best international practice and policy to transform you organisation into a customer-centric one ultimately enabling you to drive profits
Breed a customer centric culture within you organisation and devise a strategy that will raise your service standards and improve your customer loyalty, retention and ultimate satisfaction
Harness social media to attract new customers and predict areas in need of customer service focus
Improve the quality of service delivery by fostering employee and customer engagement
Who should Attend
Delegates from
Telecommunications
Banking, Finance, Insurance
Government ministries and departments
Transport, Aviation, and Airlines
Hospitals and healthcare organisations
Hotel groups and Hospitality
Utility providers
Universities and educational institutes
Retail
involved in
Customer Service/Experience Manager
Management
Quality Management/Service Quality
Client Service Manager
Marketing
Human Resources
Customer Relationship Management
Business Development
Learning and Development
Training
CRM
Sales
Consumer Affairs
Corporate Affairs
Past Events
Qatar Customer Service Forum 2013 - 25-27 Nov 2013, Oryx Rotana, Doha, Qatar (40625)
Important
Please, check "Qatar Customer Service Forum" official website for possible changes, before making any traveling arrangements
