Railway Customer Information 2019

Topics

• Working Together to Provide Consistent & Real-Time Information Delivery to Customers
• Mproving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities
• How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points
• How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms
• Best Practices in Customer Information During Disruption
• Best Practices for Control Room Management During Disruption: Resources, Processes & Prioritisation of Tasks
• The Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs
• Prioritising the Information Provided to Customers from Booking to Boarding
• Preparing for the Digitalisation of the Railway
• The Power of the Mobile App: Using Context & Content to Differentiate the Customer Experience