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Railway Customer Information 2019
02-03 Jul 2019
Park Plaza Riverbank, London, United Kingdom
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Railway Customer Information 2019
Description
Topics
Working Together to Provide Consistent & Real-Time Information Delivery to Customers
Mproving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities
How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points
How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms
Best Practices in Customer Information During Disruption
Best Practices for Control Room Management During Disruption: Resources, Processes & Prioritisation of Tasks
The Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs
Prioritising the Information Provided to Customers from Booking to Boarding
Preparing for the Digitalisation of the Railway
The Power of the Mobile App: Using Context & Content to Differentiate the Customer Experience
Past Events
Railway Customer Information 2019 - 02-03 Jul 2019, Park Plaza Riverbank, London, United Kingdom
(83646)
Important
Please, check "Railway Customer Information" official website for possible changes, before making any traveling arrangements
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