Root cause analysis and CAPA using 8-D Problem Solving method 2017

Topics

• How to establish permanent corrective and preventive actions by using the 8-D standard process to solve problems and communicate lessons learned across the organization, helping teams to become more efficient and effective
• How to successfully apply the 8-D method in your company or organization in conjunction with the PDCA cycle and methods for fault cause analysis (Fishbone diagram, 5 Why etc.)
• Understand principles of PDCA (Plan, Do, Check, Act) and Six Sigma key concepts of problem solving and quality improvement (DMAIC-Cycle)
• How to identify the symptoms, and how to implement emergency response actions which will protect the internal and external Customers from adverse effects to improve Customer Satisfaction
• Comprehensive instructions on the 8-D Reporting Problem Solving Methodology, How to craft 8-D Reports and A-3 Reports. How to exercise quality improvement project reporting based on the A-3 Storyboard, apply 8-D Reporting for quality improvement
• New ! How to prepare a professional 8-D or 9-D (Risk/Safety) Problem Solving/Corrective Action Report based on new "risk based thinking" requirements of the ISO 9001:2015
• How to create the appropriate enterprise-specific requirements for successful Problem Solving to drive Quality Improvement within the A-3 Reporting method
• Understand how to apply key problem-solving tools in each phase of the 8D Problem Solving Process, including an introduction of Pareto Chart, Histogram, Run Chart, 5 Whys, Value Stream Mapping, Process Flow Charts, Fishbone Diagram, Process Failure Mode and Effects Analysis, Root Cause Analysis, and other Six Sigma based quality improvement methods
• How to address issues based on the official Quality Body of Knowledge (QBOK®) while gaining insights in immediate applicable sophisticated quality improvement techniques based on the Six Sigma methodology to make your customer more satisfied
• How to prevent defects from "escaping" at your location
• How to tie all your supporting documents (SCARS, pictures, Failure Analysis) into one Quality Improvement Report
• How to generate and effectively present 8D, 9D, 4M, and 5Y reports to customers
• How to monitor customer satisfaction and costs per corrective action (COQ – Cost of Quality)

Who should Attend

• Quality Professionals/Consultants
• Quality Managers
• Corrective Action Coordinators/Representatives
• ISO Coordinators/Quality Management Representatives
• Management Decision Makers, CEO`s, who want to start to implement quality improvement activities
• Internal Auditors, Engineers and Supervisors involved in Quality Improvement
• All industries and public sectors decision makers
• Anyone interested in the latest quality improvement tools and methods compliant to ISO 9001:2015