Saudi Customer Service Week 2013

Topics

• New techniques for fast and efficient complaint resolution
• How to instill a customer-centric culture throughout your organisation to increase customer satisfaction and raise service standards
• How to maximise Big Data to provide a unique customer experience and segment customer information
• Successful CEM strategies from renowned global brands and strategies to retain existing customers
• Enhancing employee and customer engagement to increase quality of service and delivery

Who should Attend

Customer service professionals.