Service Innovation: The Next Frontier 2014

Topics

• How Mondelez captures market and customer insights to deliver meaningful and impactful customer-centric services
• A new bank experience with DBS Bank: Customer centricity by design
• Achieving consistently high service quality in Chubb Insurance through internal workforce collaboration and service process management
• Measuring and monitoring Philips Lighting’s efforts to result in real and meaningful improvements in innovation initiatives
• Building a culture of innovation in 3M to serve customer’s growing needs and demands