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Service Level Agreement Masterclass 2018
19 Jul 2018
Brisbane, Australia
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Service Level Agreement Masterclass 2018
Description
Topics
Key clauses that should be included in an SLA
Key stakeholders and effectively manage their expectations
How to handle multiple vendor cross-over
The intricacies of negotiating SLAs
The keys in drafting effective SLA agreements
Strategies in mediation as a dispute resolution procedure
The entire contract life-cycle from creation to disengagement
Key terms of the contract to maximize value from your SLAs
How to exit your SLAs without severing business relationships
Performance measurement methods and how to deal with them
The scope of dispute resolution mechanisms and remedies available
Who should Attend
Senior attendees with responsibilities in:
Information Technology
Service Level Agreements
Procurement
Contracts
Outsourcing Arrangements
Purchasing & Supply
Facilities Management
Tendering
Maintenance
Computer Services
Development
Systems & Application
Network and Communication
Operations
Customer Support
Past Events
Service Level Agreement Masterclass 2018 - 19 Jul 2018, Brisbane, Australia
(75596)
Important
Please, check "Service Level Agreement Masterclass" official website for possible changes, before making any traveling arrangements
Event Categories
Business:
Customer Service, Facility planning & Management, Logistics, Maintenance, Operations, Procurement
Government & Global Issues:
Law & Regulations
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