Service Level Agreements Masterclass

Topics

• Improving your SLA Preparation through Enhanced SLA Modelling and Drafting
• How smart contracts will change SLAs including:
• Creating a De nite Scope for your Service Level Agreements through the Inclusion of Relevant Clauses
• Area Focus Presentation: Gaining a Practical Insight into the Process of Altering SLAs in Order to Comply with the CPA
• Stipulating the Level of Services through Service Forecasting and Scenario Testing
• Mastering Effective Negotiations in Order for Both Parties to Mutually Bene t from the Agreement
• Assessing the Legal Implications of SLAs in Order to Thoroughly Understand and Adhere to the SLA that has Been Implemented
• Monitoring, Tracking and Reviewing Quality of Service (QoS) to Ensure Ef cient Delivery
• Managing SLA Maturity and Termination Effectively

Who should Attend

Senior attendees with responsibilities in:

• Information Technology
• Service Level Agreements
• Procurement
• Contracts
• Outsourcing Arrangements
• Purchasing & Supply
• Facilities Management
• Tendering
• Maintenance
• Computer Services
• Development
• Systems & Application
• Network and Communication
• Operations
• Customer Support