Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs - Webinar By ComplianceOnline 2012
04 Jun 2012
Webinar
Description
Topics
Service Level Agreements as a Key Element of the Service Level Management (SLM) Process
The Importance of Service Level Agreements (SLA) - Definition of key terms
Foundation for Developing SLAs – Direct relation to Governance and Risk Management
In what situations Can SLAs Be Applied and Useful? Modern view of SLAs for internal and external service provisioning, Including all Types of Services
Determining Performance Service Level Objectives (SLOs)
A General Methodology for Developing SLAs
Differences Between User-oriented SLAs and Technically-oriented SLAs and how they Help Achieve Alignment with Business Objectives
Importance of Developing "User-facing SLAs" that Are Truly Responsive to Users` Needs
Success Factors to Develop Effective SLAs
Illustration of User-facing SLAs as opposed to Technology or Operations-facing SLAs
Action Plan for Developing Effective SLAs
A Framework and a List of Elements to Consider in SLA Development for IT and Software Services requirements
Who should Attend
IT and quality assurance professionals
Line senior executives responsible for company operations performance
Purchasing and Procurement Executives
Legal counsel officers that help develop agreements and service contracts
Corporate and Internal Audit Executives, Internal and Information System Auditors
Legal Counsel Functions (Internal or External)
Contingency Planning and Emergency Preparedness Professionals that must specify SLAs
Executives Dependent on Key Support Infrastructure Services, Such as IT and other business services
External Auditors and Consultants in Risk Management and Contingency Planning
CIOs, CFOs, and any C-level Executive that Vitally Dependent on or that oversees Business Services
Individual Responsible for Negotiating Outsourced Services
Chief Risk Managers and Chief Security Officers (CSOs) and Professionals
Managers of Outsourcing Service Companies that Must Specify or Negotiate Levels of Service With Clients
Compliance and Regulatory Mandate Officers/Professionals
Any manager of service professional that needs to measure service performance and needs to develop their service SLAs
Past Events
Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs - Webinar By ComplianceOnline 2012 - 04 Jun 2012, Webinar (30083)
Important
Please, check "Service Level Agreements (SLAs) - Preparation Guidelines for Effective SLAs - Webinar By ComplianceOnline" official website for possible changes, before making any traveling arrangements