Social Media Crisis Management 2018 is a workshop dedicated to tools to prepare for and respond effectively to consumers over social media when an incident occurs.
Topics
Questions and concerns expressed over social media to prevent them from escalating
Key principles of incident and crisis management and what causes incidents to escalate
Social media responses and measure effectiveness
Tools and guides to help assess incidents and develop an effective response strategy
Key skills in a realistic social media crisis simulation
Who should Attend
Brand managers
Consumer response managers and representatives
Quality and technical managers
Marketing managers
Past Events
Social Media Crisis Management 2018 - 06-07 Dec 2018, Sydney, Australia (80222)
Important
Please, check "Social Media Crisis Management" official website for possible changes, before making any traveling arrangements
