Description
Hear and Learn how Contact Centers are responding to the demands of Social Media.
Why is this conference different? Simple, corporate organizations no longer are in control of their brand. Social Media has become a vehicle for both positive/negative messages about brands going viral in seconds. The conference is not about being an advocate of social media, should you engage or not. It is about how corporate organizations are tackling the onslaught and taking control back.
Join us in listening to a number of very well respected organizations on how they are adopting early strategies towards social media response and strategy. Discussions are not theories, but real-life business ideas on how corporate organizations are learning from this new medium.
The conference is a no-miss for all corporate executives tasked with both customer strategy and customer experience. Look forward to seeing you in Scottsdale.
Visitors profile
VP of Operations, VP of Customer Service, VP of Marketing, SVP Customer Care, Director of Marketing,
