The 14th Annual Strategic Customer Excellence Summit is dedicated to enhancing customer experience and loyalty through strategic leadership, technology, and empowering both employees and customers in a rapidly evolving landscape.
Topics
- Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
- The main technologies in the CX which will be the mainstream in the nearly future
- Customer as a co-creator of your customer service excellence: What kind of
- Trust issue & customer engagement: How to build a trusting relationship with your customer?
- The increasing importance of omnichannel servicing: How is it displayed on CX?
- Representative’s power should you give your customer?
- Should we rethink the quality of customer service in the post-COVID-19 world?
- Ways to empower your employees to achieve excellent customer service
- How to strike the right balance between personalization and functionality in the customer journey?
- On the way to your customer excellence: Guidance on all customer touchpoints
Who should Attend
Senior attendees with responsibilities in:
- Loyalty Program
- Customer Loyalty
- Brand Loyalty
- Customer Retention
- Customer-Centric Culture
- Brand Management and Performance
- Rewards and Loyalty
- Loyalty Partnerships
- Customer Insights
- Customer Care
- Customer Excellence
- Customer Journey
- Customer Value Proposition
- Customer Value Management
- Customer Operations
- Customer Relationship Management (CRM)
- Customer Centricity
- Customer Analytics
- Customer Engagement
- Customer Insights
- Customer Experience
- User Experience
- Digital Transformation
- Digital Customer Experience
- Digital Products Enhancing Customer Experience
- Digital Marketing
- Contact Centres
- Head of Partnerships
