14th Annual Strategic Customer Excellence Summit

Topics

• Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
• The main technologies in the CX which will be the mainstream in the nearly future
• Customer as a co-creator of your customer service excellence: What kind of
• Trust issue & customer engagement: How to build a trusting relationship with your customer?
• The increasing importance of omnichannel servicing: How is it displayed on CX?
• Representative’s power should you give your customer?
• Should we rethink the quality of customer service in the post-COVID-19 world?
• Ways to empower your employees to achieve excellent customer service
• How to strike the right balance between personalization and functionality in the customer journey?
• On the way to your customer excellence: Guidance on all customer touchpoints

Who should Attend

Senior attendees with responsibilities in:

• Loyalty Program
• Customer Loyalty
• Brand Loyalty
• Customer Retention
• Customer-Centric Culture
• Brand Management and Performance
• Rewards and Loyalty
• Loyalty Partnerships
• Customer Insights
• Customer Care
• Customer Excellence
• Customer Journey
• Customer Value Proposition
• Customer Value Management
• Customer Operations
• Customer Relationship Management (CRM)
• Customer Centricity
• Customer Analytics
• Customer Engagement
• Customer Insights
• Customer Experience
• User Experience
• Digital Transformation
• Digital Customer Experience
• Digital Products Enhancing Customer Experience
• Digital Marketing
• Contact Centres
• Head of Partnerships