How to structure an SLA that is effective and powerful yet easy to manage
The strategic importance of SLAs and services management for your organization
How to define services using the ten components and 3 "C"s – Clear, Concise & Comprehensive
Which services your organisation should be offering to build agility in the SLA
Build world class SLAs and establish where & how to source your services for cost effectiveness
Ascertain whether your organisation is ready for SLAs – what you should look for
Effectively monitor and measure service delivery performance and quality using SERVQUAL – a well proven methodology for measuring service quality
Manage your services and SLAs for sustainable competitive advantage using well proven techniques
Who should Attend
COO / Operations Manager
CEO
Finance Director
CFO / VP Finance
General Manager
CIO / IT Manager
Customer Support Manager
Service Delivery Manager
Technical Support Manager
Customer Service Manager
Quality Manager
Planning Manager
Vendor Manager
Project Manager
Outsourcing Manager
Business Process Manager
HR Manager
Past Events
Successful Service Level Agreement & Service Management 2016 - 04-05 Jul 2016, Hong Kong (58918)
Important
Please, check "Successful Service Level Agreement & Service Management" official website for possible changes, before making any traveling arrangements
