Teaching your Front-line How to Ask BSA Questions? 2017

Topics

• Customer service vs bank preservation
• Responsibility of the front line
• CTR scenarios and questions
• Updating customer information
• SAR scenarios and questions
• MIL scenarios and questions
• Building a stronger relationship between frontline and back office
• Why should I care (a frontline perspective)

Who should Attend

• Branch Managers
• District Bank/Credit Union/Financial Institution Managers
• Compliance Managers
• Teller Supervisors
• Risk Officers
• Front Line Staff
• Operational Managers