Topics
- How mobile & location based service make multi-channel integration more important
- Ntroducing the ‘New’ Customer of 2012
- Making the most of the new channels: it’s all about the privilege!
- The Call Factory: the "Cat in the Box" dilemma
- The privilege of the best experience: Transforming customer experience for maximising customer loyalty
- A look at the adaptive customer experience and its importance in customer loyalty
- New Channels for engaging and retaining the customer: from smart phones to TV
- A Social (media) revolution: the impact of open spaces to customer loyalty
- Optimising and measuring the Customer experience at every touch point
- The green channel for loyalty
- The major elements of approaching enterprise loyalty
- How to buid cost-effective one to one campaigns and release them in the right time frame
Who should Attend
Attendees responsible for Analytics, Loyalty, Business Intelligence, Churn, Business Services, Business Segment, Convergence, CEM, Customer Care, CRM, Customer Intelligence, Customer Insights, Data Mining, Customer Value Management, Marketing, Intelligence, Mobility, Market Intelligence, Pricing, Prepaid, Public Relations, Product Development, Residential Services, Residential Segment, Segmentation, Retention, Strategic Marketing, Social Media and VAS.
