The CMS Star Ratings Master Class 2013

Topics

• What has worked—and what hasn’t—for provider, member and staff engagement
• Having the provider conversation about quality and risk adjustment
• Strategies for building strong HEDIS scores
• Innovative approaches to elevating CAHPS and HOS scores
• Enhancing Star Ratings through part D measures
• Readmissions prevention and tactics for moving these scores
• Improving scores for difficult to manage measures
  • Medication adherence
  • Diabetes management
  • Blood pressure management
• A special focus group featuring Medicare Advantage members

Who should Attend

Healthcare leaders, specific benefit to Medicare Advantage Plan Senior Managers and consultants with responsibilities in the following areas:

• Quality Improvement
• Star Ratings
• CAHPS
• HEDIS
• Network Management
• HOS
• Customer Service & Member Outreach
• Physician Outreach & Education
• Medical Management
• Risk Adjustment & HCC Management