The Corporate Social Media Summit 2017

The Corporate Social Media Summit 2017 is dedicated to brand-focused social media.

Topics

• INTEGRATION: Shape your social infrastructure around your customer’s journey, fostering internal collaboration, agility & consistency:
• PERSONALIZATION: Move from brand engagement to brand affinity through tailored, value driven customer experiences on social:
• CUSTOMER UNDERSTANDING: Surface and distribute actionable customer insights from your data, for more informed decision making... across every department:
• SCALABILITY: Develop the business case to grow your social team, as well as the strategy to maintain consistency when it comes to quality
• LOYALTY: Integrate social media customer care into your wider support strategy for increased efficiency & happier more loyal customers
• CAPTIVATION: Keep your audience hooked through meaningful messaging and campaigns, across a multitude of channels, for truly sustainable engagement: