The Customer Experience Conference For Charities, Public Sector & Not-For-Profits 2018 is dedicated to real-world, practical strategies for charities, public sector & not-for-profits to deliver exceptional customer service with low resources.
Topics
- Measuring satisfaction, awareness & impact
- Deliver outstanding multi-channel customer experience
- The needs & expectations of different audiences
- Customer experience improvement strategies
- Affordable, applicable & realistic technology & tools
- Internal culture of customer-centricity
- Self-service, operational costs and user experiences, accessibility and engagement online
- Mix of traditional, digital and social media channels tailored to your audience needs
- Best-practice ideas to implement in the office tomorrow which will boost your customers’ experiences
