The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results 2018

Topics

• Constructive Feedback / Gaining Advice While Avoiding Conflict
  • Why People Don`t Give Feedback and the Consequences
  • The Value of Constructive Feedback
  • Practice Feedback Exercise
  • How to Give Constructive Feedback
  • Guidelines for the Feedback Receiver
• Effective Listening / Understanding Before Being Understood
  • Why People Don`t Listen and the Consequences
  • What is the Value of Listening?
  • Practice Listening Exercise
  • How to Listen Effectively and Actively
  • Responsibility of the Communicator in Being Heard
• Making Coaching Work / Providing Guidance for Improving Performance
  • How to Coach Effectively
  • Characteristics of Effective Coaches
  • Being an Effective Role Model
  • The Value of Careful Listening in Coaching
  • Using Coaching to Improve Performance
• Resolving Conflicts / Dealing with Others` Resistance
  • Types of Resistance
  • The Nature of Resistance
  • Approaching Resistance and How to Deal with It
  • Typical Responses to Resistance
  • The Keys to Effectively Resolving Conflicts

Who should Attend

Attendees with job titles such as:

• Senior Vice President
• CEO
• Executive Director
• Vice President
• Regional Vice President
• Managing Director
• Manager
• Area Supervisor