Topics
- Innovative new communication and marketing channels
- Customer service insight
- Customer satisfaction
- Cross-industry customer service and loyalty insight
- Retaining existing customers not replacing lost ones
- Marketing and communication campaigns
- MANAGE and simplify delivery of benefits to reduce member effort and confusion
Who should Attend
Chief Marketing Officers, Chief Operating Officers, Directors, Vice Presidents and Managers of Member Services, Member Retention, Customer Satisfaction, Customer Service, Customer Information Services, Call Centers, Claims, Operations, Customer Relationship Management and Compliance from HEALTH PLANS.
