Tips for Dealing With Difficult Customers 2019

Topics

• Avoid taking customer negativity personally (and remember you make mistakes, too!)
• Recognize customer anger and respond appropriately
• Set smart boundaries
• Maintain an appropriate demeanor
• Show empathy
• Keep expectations realistic
• Respond to various tension-causing interactions effectively
• Turn on your listening skills
• Move past difficult customer encounters
• Structure messages for problem solving

Who should Attend

• Sales & retail professionals
• Customer service representatives
• Front desk associates
• Call center associates
• Training managers
• Hospitality workers
• Business owners
• Talent development specialists