TM Forum’s CEM InFocus 2013

Topics

• Leveraging the customer experience to maximize retention and customer lifetime value
• Transitioning to customer engagement management
• Aligning systems and processes to deliver a superior customer
• Investing in customer centricity
• Embracing digital channels to enhance the customer experience
• Experience
• Managing customer perceptions and expectations
• Leveraging big data and analytics to transform and differentiate the customer experience
• Measuring the customer experience

Who should Attend

Senior-level executives and professionals from Asia and beyond.