Total Customer Experience Leaders Summit 2014

  • 09-11 Apr 2014
  • Trump International Beach Resort, Sunny Isles Beach, FL, United States

Description

Topics
  • How Current Trends are Shaping The 10 Growth Areas of Tomorrow
  • Building an Experience Management Core Competency
  • Innovating a Roadmap for Customer Experience
  • Bringing Empathy into Your Organization
  • Using VOC to Take Actionable Insights
  • How to be a Leader that Inspires Creativity and Innovation
  • Changing Behavior Towards the Customer Experience
  • Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
  • Personal Intelligence: The Power of Personality at Work
Who should Attend

Attendees responsible for:

  • Voice of the customer
  • Customer experience
  • Customer experience design
  • Customer research & insights
  • Customer process & quality
  • Customer dissemination, interpretation and measurement
  • Customer analysis
  • Customer messaging
  • Emotional intelligence
  • Customer innovation and inspiration
  • Customer satisfaction & retention
  • Internal operations and communication
  • Customer relations

Past Events

Important

Please, check "Total Customer Experience Leaders Summit" official website for possible changes, before making any traveling arrangements

Event Categories

Business: Customer Service

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