Utilizing HR Metrics to Illustrate & Improve Human Resource`s Contribution

Topics

• Identifying What to Measure
  • The Benefits and Limitations of Measurement
  • Why Use HR Metrics?
  • What are Your Customers` Most Important Expectations?
  • The Key Question is How to Best Measure an HR Process and Whether the Result will be Worth the Cost of Measuring
  • How Can the Performance or Results of These HR Processes be Measured?
  • What HR Processes Impact/Have an Effect on These Expectations?
  • Four Step Process for Implementing HR Metrics
  • Five Categories of HR Metrics
• The Benefits of HR Metrics to HR departments and Organizations
  • What HR Metrics Produce
  • Reasons for Utilizing HR Metrics
• Compensation & Benefits Metrics
  • Employee Compensation Cost Formula
  • Four Key Objectives of a Compensation System
  • Profit Factor per Employee Formula
  • Compensation & Benefits Costs as a Percentage of Operating Costs Formula
  • Other Frequently Utilized Benefit Metrics
  • Human Reactions to Compensation
  • Revenue Factor per Employee Formula
  • Other Frequently Utilized Compensation Metrics
• Recruiting, Interviewing & Selection Metrics
  • Cost: Per-Interview Formula
  • Cost: Per-Hire Formula
  • Offers Resulting in a Hire Formula
  • Time-to-Fill Formula
  • Human Reactions to the Recruiting Process
  • Quality of Hire Formula
  • Other Frequently Utilized Recruiting Process Measures
• Retention Metrics Formulas
• Training & Development Metrics
  • Developing a Training Objective for Your Organization
  • Training and Development`s Biggest Challenges
  • Training Cost Formula
  • The Four Levels of Training Evaluation
  • Knowledge Change Formula
  • Training Cost Per Hour Formula
  • Performance Change Formula
  • Skill Change Formula
  • Human Reactions to Training & Development
  • Other Frequently Utilized Training and Development Metrics
• Measuring Other HR Processes
  • Other HR Processes for Which You Might Like to Have HR Metrics
• Average Length of Service Formula
  • Quantity of Turnover Formula
  • Cost of Turnover Formula
  • Voluntary Separation Rate by Tenure Formula
  • Quantity of Voluntary Turnover Formula
  • Quality of Performer Retention Formula
  • Replacement Factor Formula
  • Human Reactions to Employee Retention & Turnover
  • Other Frequently Utilized Retention Metrics
• Strategically Implementing Your Action Plan & HR Dashboard
  • Four Key Summary Questions
  • Creating Your HR Dashboard
  • Questions for Taking the Next Steps

Who should Attend

• Experienced HR Professionals Looking for New Ideas
• HR Professionals New to the Field
• A Refresher