Workplace Civility: Respectful Habits Lead to Increased Productivity, Decreased Liability 2014

Topics

• Self assess your civility index
• Pinpoint the characteristics of respectful communicators
• Choose the most respectful communication practices
• Diagnose how & why civility breaks down
• Develop a positive communication climate to enhance productivity
• Understand the negative consequences of gossip
• Use appropriate email and meeting etiquette
• Utilize civility litmus tests
• Practice the Top Civility Guidelines

Who should Attend

• Supervisors
• Managers
• Human Resource Professionals
• Leaders
• Customer Service Providers & Managers
• Shift Leaders
• Front Line Employees