Topics
- How to prepare and what to do before an interview
- When are employees entitled to representation during an investigation?
- Strategies for the reluctant witness
- Organizing your interview so you can ask good questions
- What about tape-recording: Is it a good idea?
- The angry "hothead". Dangerous or something else?
- Considering cultural diversity
- Body language: Can you tell if a witness is giving false or skewed testimony? Developing behavioral baselines
- Taking notes and pacing the interview
- The note taker and their role
- Educating all parties about retaliation
- Starting and ending your interview
- What about witnesses that are not your employee? Tips for customer complaints and joint employment interviews
Who should Attend
Anyone who has to do investigations, fact findings, or solve employee relations problems and dispute, including:
- Front Line Managers
- Plant Managers
- Branch Managers
- HR Managers
- Those with Employee Relations positions
