Actions that should be taken to sustain the agreed upon level of service and what are the remedial actions that can be taken should levels fall below thresholds
Establish the yardsticks the service levels is to be measured against and assessed
Key performance indicators, and measurements that can be used in the absence of data
Penalties that apply, if service levels aren`t met - and the conditions under which these penalties become valid
Build your competitive advantage with a clearly words and binding SLA
Who should Attend
Attendees from:
Contract Managers/ Executives
Procurement Managers/ Executives
Finance Managers/ Executives
Business Account Managers/ Executives
Service Delivery Managers/ Executives
IT Managers/ Executives
Service Purchasing / Procurement / Supplier or Vendor Directors & Managers
Outsourcing / Technical Support Directors & Managers
Legal Directors & Managers
Business Process / Business Development Directors & Managers
Project / Planning Directors & Managers
Technical Support / Customer Support Managers
Past Events
World Class Service Level Agreement Best Practices 2015 - 07-08 Dec 2015, Kuala Lumpur, Malaysia (55292)
Important
Please, check "World Class Service Level Agreement Best Practices" official website for possible changes, before making any traveling arrangements
