Topics
- Member health, experience, and strategies to improve overall health outcomes through additive engagement programs for your members
- Consumer experience as a differentiator in the market
- Advancements in technology that allow carriers to identify members at risk of cancelling their policies, and ways to personalize retention communications to prevent these cancelations
- Strategies to retrain and revolutionize your call center operations to increase touch points with members, offer reform and policy advice, and include a sales aspect to persuade members to stay with your organization
- Navigate the rapidly changing post-reform landscape, and adapt to fluctuating legislation provisions and mandate extensions
Who should Attend
Chief Marketing Officers, Chief Operating Officers, Directors, Vice Presidents and Managers from health plans responsible for:
- Member Services
- Member Retention
- Customer Satisfaction
- Customer Service
- Customer Information Services
- Call Centers
- Claims
- Operations
- Customer Relationship Management
- Compliance
